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Nonprofit and Voluntary Sector Quarterly, Vol. 33, No. 2,
311-333 (2004)
DOI: 10.1177/0899764004263519
Do you See What I See? Nonprofit and Resident Perceptions of Urban Neighborhood Problems
Rebecca J. Kissane
Princeton University, rkissane{at}princeton.edu
Jeff Gingerich
Bluffton College
Using 85 qualitative interviews collected in three low-income Philadelphia neighborhoods as part of the Manpower Demonstration Research Corporation’s (MDRC) Project on Devolution and Urban Change, nonprofit directors and poor residents’ views of neighborhood problems, other residents, and services needed were examined. In doing so, the assumption that local nonprofit leadership is in touch with the resident population that they serve was questioned. Nonprofit directors described neighborhood problems related to unemployment and education, whereas residents focused on crime and safety issues. Both groups agreed that drugs were a major problem in the community. Additionally, the resident group conveyed a more negative view of other neighborhood residents than the nonprofit directors did. Lastly, nonprofit directors wanted to add job placement and training services, whereas residents wanted to add youth programs. Overall, nonprofit directors across neighborhoods held more similar views with each other than they did with residents within their own communities.
Key Words: nonprofit social service organizations • views of problems • neighborhood perception • community • accountability
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